Manufacturer warranty pass-through, workshop and on-site service terms, and the claim process.
Last updated: 11 May 2026 · Version 2.0
1. Standard warranty
Hydramatics-manufactured products – warranted free from defects in materials and workmanship under normal use for 3 months from the date of dispatch.
Third-party products (Camozzi Automation, Hy-Lok, and others) – carry the warranty provided by that manufacturer, typically 12 months or as otherwise specified on the product datasheet or manufacturer documentation.
Hydramatics-built panels and assemblies – 3-month workmanship warranty; component warranties pass through from the underlying manufacturers.
Consumable items (filters, seals, lubricants) – warranted only against manufacturing defects at delivery.
Where a product datasheet specifies a longer or shorter warranty period than the above, the datasheet takes precedence.
2. What the warranty covers
Defects in materials
Defects in workmanship
Failure to operate within published performance specifications when used within rated conditions
3. What the warranty does NOT cover
Improper installation, commissioning, or maintenance not in accordance with the product instructions
Unauthorised repair, modification, or misuse
Normal wear and tear, corrosion, contamination, chemical attack, or acts of God
Use of the product outside its specifications or for purposes other than those intended
Damage caused by contaminated compressed air or process fluid (water, oil, particulate beyond rated ISO 8573 quality)
Damage caused by foreign chemicals or solvents not approved for the seal material
Services or products not supplied by Hydramatics
Cosmetic damage that does not affect function
Consequential losses – production downtime, lost profit, damage to surrounding equipment, etc.
4. How to make a warranty claim
Step 1 – Identify and report the issue
As soon as you become aware of a defect, stop using the product and contact us within 14 days of discovering the defect:
Product part number and serial number (where present)
Date of delivery
Date and circumstances of the failure
Operating conditions (pressure, temperature, fluid, cycle count if known)
Photographs of the failure and installation
Step 3 – Authorisation and assessment
Within 2 business days we will respond with one of:
Field-replace – for clear-cut warranty failures, we may dispatch a replacement before receiving the failed item back, on the customer's account being in good standing.
RMA for return – we issue a Return Material Authorisation. You ship the failed item to us (at our cost). We assess and confirm warranty acceptance or rejection within 5 business days of receipt.
Manufacturer assessment – for high-value items or where the manufacturer requests it, the item is forwarded to Camozzi or Hy-Lok. Timeline depends on the manufacturer's assessment workflow, typically 2–6 weeks.
Step 4 – Resolution
For warranty claims accepted as valid, our remedies are (at our discretion):
Repair of the failed item
Replacement with an equivalent-spec item
Credit to your account or refund where repair / replacement is not feasible
We do not pay labour costs for removing or reinstalling the warranty item, beyond what is included in our supply scope under the original order.
5. Rejected warranty claims
If a claim is rejected (e.g. on assessment we find the failure was caused by misapplication or operating outside ratings), we will provide a written assessment. You may then:
Pay for repair on a quote basis
Pay for return shipment of the failed item
Authorise us to scrap the failed item (no further cost)
6. Service – workshop and on-site
6.1 Workshop repairs and fabrication
Workshop repairs and custom fabrication are undertaken on a time-and-materials basis. Estimates are provided on request; final charges reflect actual labour, materials, and parts used.
6.2 On-site service and call-outs
Charged at an hourly rate plus travel costs. Current rates quoted on request.
Cancellations with less than 24 hours' notice may incur a minimum call-out fee.
Rates are quoted at the time of scheduling.
6.3 Workmanship warranty on service
Workmanship on repairs, fabrication, and call-outs is warranted for 3 months from completion. This warranty covers defects in service labour and does not extend or replace product warranties.
7. Out-of-warranty support
Once a warranty has expired, we continue to support Hydramatics-supplied products with:
Service kits (seal sets, replacement consumables) stocked locally
Repair quotes for repairable items, on a time-and-materials basis
Replacement quotes where repair is uneconomical
8. Consumer Protection Act (CPA)
Where the CPA applies to your transaction (typically: natural persons or juristic persons below the CPA threshold), section 56 of the CPA provides an implied warranty that goods are of acceptable quality and fit for purpose for a period of 6 months. This is in addition to the manufacturer warranties described here.
Most of our trade customers are juristic persons above the CPA threshold; in such cases, the manufacturer warranties described here are the principal remedy.
9. Limitation of liability
To the maximum extent permitted by South African law:
Our liability under warranty is limited to repair, replacement, or refund of the affected item.
We are not liable for indirect or consequential losses – production downtime, loss of profit, damage to surrounding equipment, third-party claims, or any other consequential damage – beyond what cannot lawfully be excluded.
10. Governing law
This warranty is governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction set out in our Terms of Sale & Use.
